FAQ – online ticketing

• What if I can’t purchase tickets online?

  Were you unable to purchase a ticket(s) online? Try again at a later time. Of course you can also contact our help desk: +31 (0)20 244 2877 or ticketsupport@cm.com (Monday-Sunday from 9 a.m. until 5 p.m.)

• I have a pass that provides me with free access to the museum, do I need to purchase a ticket online?

  If you have a ICOM pass you do not need to purchase a ticket online. When you visit the museum show your card at the entrance to the museum.

• Why do I need to select a date?

  We ask you to select a preferred date for your visit. By selecting a date we will know when you plan to visit the museum.

• Can I buy a ticket at the counter?

  You can buy a ticket valid for that day at the museum counter during opening hours.

• Can my tickets be refunded or exchanged after purchase?

  Purchased tickets cannot be refunded and/or exchanged.

• What are the museum's opening hours?

  The Drents Museum is open Tuesday to Sunday from 11am to 5pm. During (school) holidays the museum is open on Monday as well. The museum is closed on the following days: New Year's Day (1 January), King's Day (27 April) and Christmas Day (25 December). Find an overview of the museum's and Museum Garden's opening hours and days here.

• Where is the Drents Museum located?

  You can find the museum at Brink 1 in Assen, which is within walking distance of the train and bus station. Read here how to get to the museum and where to park.

• Is the museum easily accessible to visitors with disabilities?

  Most parts of the museum are easily accessible. Have a look here for more elaborate information about accessibility. Information about accessibility for families with strollers and buggies can be found here.

• Where can I store my luggage during my museum visit?

  Umbrellas and bags sized bigger than A4 are not allowed in the exhibition rooms. You can store your possession in lockers, located near the cloakroom, free of charge.

• Is there a café in the museum?

  Grand Café Krul is located at the centre of the old museum section. You can enjoy a cup of coffee with cake, but you can order salads, sandwiches and snacks as well. The café's culinary team always strives to cook with eco-friendly and local products. The café and the museum are open simultaneously: Tuesday to Sunday between 11am and 5pm.

• Is there a shop in the Drents Museum?

  Yes, there is. You can find our beautiful Museum Shop in the museum building. The shop has an extensive range of products: extraordinary gifts, exclusive design objects, fun souvenirs and special books. The Museum Shop and the Drents Museum have the same opening hours: Tuesday to Sunday between 11am and 5 pm.

• What exhibitions are on display at the moment?

  At the moment you can admire among others our major exhibition Peredvizhniki - Russian Realism and Repin 1870-1900, which is on display until 2 April 2017. A selection of works from our own collection is on display continuously.

• Am I allowed to take photographs in the museum?

  Yes, you are. As long as you do not use a flash or a tripod, we are fine with you photographing our museum and its exhibitions, even more so if you share your pictures with us via Facebook, Twitter or Instagram.